Terms and Conditions
Our terms and conditions are intended to form the basis of a good working relationship with you our customer.
Delivery of Orders
Local orders (Post-code area TD11 – TD15 inclusive), go carriage-free and we use our own van. All other orders go by Courier. Please note that our carriage charge for couriered deliveries covers total weights up to and including 20kgs. Any order that exceeds this will incur the current weight surcharge administered by the courier company.
Please also check our deliveries page for important details.
Returns Policy
Please notify us immediately by email or phone if you find the goods damaged upon receipt.
We do not offer a cooling off period for food products / perishable goods. We cannot offer a refund once these products have been produced for you.
If you decide you no longer require the goods and you notify us immediately and before the goods have been produced or despatched we will offer a refund less a 10% administrative charge.
We want you to enjoy Peelham Farm products. In the event that you are dissatisfied with your order, we will at our discretion offer a refund.
Cancellation of order by Customers
Once online payment has been made, cancelled orders incur an administrative charge of 10% of the total value of the order (including carriage charge) which will be deducted from the repayment. In the event that Peelham need to cancel an order you will receive a full refund.
Butchery Courses
Administering and managing courses and course bookings is time-consuming and costly. As our courses are intentionally small to allow for a quality ‘hands-on’ experience, late cancellations and deferred dates can jeapordise the running of our courses or events. Late cancellations can result in unfilled places.
For cancellations or postponements please give us at least 28 days notice.
For cancellations leaving 14-28 days before a course, course fees will be refunded less 50%. For cancellations leaving less than 14 days there will be no refund.
Course deferral / postponement by the customer; If a course deferral / postponement is within 28 days of the course date a 12% deferral fee will be required. If within 14 days of the course date a 25% deferral fee will be required. The re-booking date will be confirmed following payment of the respective deferral fee.
Notice of cancellation or deferral of a course booking must be made in writing by post or by email.
Amendments or cancellations of events or courses by Peelham
Peelham Farm Produce reserve the right to cancel or alter any event or course. In the event of cancellation and where a suitable alternative cannot be provided we will make a full refund.
Privacy Policy
Peelham Farm (“We/Us/The company”) will endeavour to ensure that the personal information submitted to us by you is kept private and secure. By entering and using this web site you consent to us processing personal information as explained in this Privacy Policy.
If you choose to pay your invoices by credit/debit card your payment information will be passed to our secure payment provider Paypal.
Peelham does not store customers financial details.
Our website uses the Google Analytics service, a web analytics service provided by Google Inc. Google Analytics uses “cookies”, these are text files placed on your computer, to help Peelham Farm Produce analyse how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may transfer information to third parties where required to do so by law, or to third parties processing the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may block the use of cookies through the settings on your browser, however if you do so you may impair the full functionality of this website.
You consent by entering this site to the processing of data about you by Google in the manner and for the purposes set out above.
